Refund Policy

Most of our work is delivered as custom, project-based services (for example: website builds, custom applications, integrations, and design work). Because these services require dedicated time, planning, and resources, refunds are limited as follows:

• Discovery / Strategy Fees: Non-refundable once the discovery session or planning work has started.
• Deposits / Upfront Payments: Unless otherwise stated in a written agreement, deposits are non-refundable once work has begun. Deposits reserve resources and time in our schedule.
• Milestone Payments: Payments made for completed milestones are non-refundable once the corresponding deliverables have been provided.

If you decide to cancel a project before we have started any work or allocated resources (for example, before a kick-off meeting or discovery session), we may issue a partial or full refund at our discretion. Any non-recoverable third-party costs (such as purchased licenses, stock assets, or tools) will be deducted from the refund amount.

Our proposals and statements of work usually include a specified number of revisions or rounds of feedback. If you request significant changes that go beyond the agreed scope, we may provide an updated quote. Additional work performed under a change of scope is not eligible for refund once delivered.

For ongoing maintenance, support, or retainer agreements that are billed monthly or periodically:

• Completed Billing Periods: Fees for any billing period that has already started are non-refundable once services have been provided during that period.
• Cancellation: You may request cancellation of future billing periods by providing written notice according to the terms in your service agreement. No partial refunds are provided for unused time within an active billing period.

Some projects require third-party services or licenses, such as hosting providers, domain names, email services, design assets, or software subscriptions. Payments made to these third parties are subject to their own refund policies and are generally non-refundable through Digisolnova. We will inform you in advance when third-party fees apply.

Our goal is to deliver high-quality work that matches the agreed scope and requirements. If you believe there is a defect, error, or deviation from the approved specification, please contact us within 14 days of delivery. We will review the issue and, if confirmed, provide corrections at no additional cost. Refunds are generally not issued when issues can be resolved through revisions or fixes.

To request a refund or discuss a concern about billing, please contact us at:

• Email: info@digisolnova.com
• Website: https://digisolnova.com

When you contact us, please include your name, project name, invoice number, and a clear explanation of your request. We will review your request in good faith and respond as soon as reasonably possible.

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate any ongoing work and to dispute the chargeback with supporting documentation of the services provided.

We may update this Refund Policy from time to time to reflect changes in our services, pricing models, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.